Process Suite and WLR3 Process Engine
The Elevate Process Suite is a full-featured Business Process Management (BPM) solution designed to enhance the competitive advantage of Communication Providers by improving order management, integrated service provisioning and customer service.
- View and manage processes graphically and in real time
- Full SLA management, alerting, traceability and reporting capability
- Process versioning and hot deployable business processes
- Rich operational tool kit and dashboard
- Suspend / resume / skip / retry running processes
- Batch order / process management
- Rapid multi protocol integration
- Highly performant and scalable
- Strictly adheres to industry standards and best practice
Strategic Imperatives has combined the enterprise capabilities of the Process Suite with a rich implementation of WLR3 processes to create an integrated WLR3 Engine and provide a high level interface that abstracts the complexity of multiple interactions with Openreach.
WLR3 Engine
WLR3 provides superior and more flexible functionality prior to, during and after service provisioning compared to WLR2. This functionality is provided by a combination of Fulfilment, Assurance and Dialogue Services.
Whilst some of these services are atomic, most of the interactions with Openreach are characterised by a number of service calls from the CP to Openreach and vice-versa. In order to provision a customer, these services must be correctly orchestrated and many of the potential routes through the process or the various failure scenarios must be taken into account. Effectively, Openreach provides the building blocks and it is up to the CP to assemble them into the smoothly-running engine that their business needs.
At the heart of our WLR3 Engine is the WLR3 process pack, a process based reference implementation of WLR3 mapping over 250 complex interactions that are necessary between Openreach, the CP and the End user. Each Interaction details how the CP and end user should collaborate and how to validate data with Openreach through Dialog services to minimise order rejection and stream-line fulfilment and assurance. They also map how a CP and Openreach should in turn collaborate to manage orders and deal with the multiple asynchronous response messages (KCIs).
The WLR3 Process Engine enables CPs to seamlessly manage these complexities through a high level process centric interface supporting Provision, Modify, Cease, Amend, Cancel order functionality as well as trouble ticketing and in-flight order management.
