WLR3 Bureau Service
Our customers can benefit from the rich feature set of our tier one solutions suite for WLR3 through our hosted WLR3 Bureau. This approach has many advantages, including lower upfront costs, faster installation/implementations, reduced burden on internal personnel, and transfer of infrastructure and maintenance responsibilities to a third party accountable for providing managed services.
WLR3 Portal
Strategic Imperatives WLR3 portal sets new standards in terms of functionality and software design ergonomics. It replaces the cumbersome and limited interface offered by the current SPG and eCo Repair applications with a streamlined implementation utilising integrated dialogue services, process walkthroughs, wizard based navigation, context sensitive help and task management functionality. The development of the portal utilises extensive industry research and consultation with the communications providers community to identify how best they can benefit from new features offered by WLR3 and from the adoption of 100% process reference implementation.
The portal ensures that interactions with Openreach are validated by a powerful upfront validation engine to reduce order rejection and improve the overall customer experience. The validation engine employs rules that are exclusive to Strategic Imperatives and which have been developed through extensive order management experience in particular within the EMP and WLR domains.
As well as the base portal, Strategic Imperatives provides a number of premium components including a branded reseller edition with limited assurance and fulfilment functionality determined by a sub user base, agent management, stand alone assurance and comprehensive MIS reporting.
- Highly intuitive front end
- Full WLR3 Order Management support
- Support for all WLR3 Dialogue services
- Order pre-validation and reconciliation
- Standalone assurance for out of hours support
- Comprehensive reporting
- To Do list and task management
- Role based configurability
- SLA & KPI management and alerting
A hosted WLR3 service makes perfect sense:
Know-how - Strategic Imperatives has invested significantly in creating a centre of excellence for Openreach integration capabilities. We don't just understand ebxml and the WLR3 process. We know how EMP works, how to connect to it, what's behind it and what potential issues can occur.
Cash flow - Compare the costs over three years with the cost of an enterprise licence, including installation, ongoing maintenance and support, hardware procurement and depreciation. In just about every scenario, our hosted service offers tremendous value for money.
Infrastructure - When you partner with us for your WLR3 requirements, we provide the hardware, storage and communications infrastructure fully managed in our state-of-the-art Data Centre.
Support - It's less expensive for Strategic Imperatives to provide technical support for multiple customers using our WLR3 service, than for each customer to provide its own dedicated IT support personnel, with the training and commitment that goes with that.
Mitigate risk - Things change. If, for any reason, you no longer need a WLR3 solution, your exposure with a hosted arrangement is much less than with an outright software acquisition.
Time to implement - As Communications Providers become more competitive, they no longer have the luxury of long-term and complex implementations. WLR3 is a complex product to implement, unless you are prepared for the significant capital outlay, potential risk and long development cycle it makes sense to consider our WLR3 service gateway.
Focus on core competencies - This gets to the heart of Strategic Imperatives value proposition. Let us take care of your operational requirements, and give yourself more time and resources to manage and grow your core business.
